Sharon has become a manager
An e-mail from Sharon
An email from Sharon: What you need to do in your teams
Management styles
Power
Delegation
Another email from Sharon
An email from Sharon (2): what you need to do in your teams
Dealing with change
Ethical behaviour
The story of Oracle Furniture Company
The overall picture of the four management functions
Planning: What you need to do in your teams
Planning at Oracle Office Furniture Company
Managerial planning: what it is and why we’re doing it
Situational analysis
Vision, strategies, goals and objectives, tasks, actions and resources
Types of plan
How to plan effectively
Organising: what you need to do in your teams
Organising: What it is and why we’re doing it
Structures for organising work
Teams and teamwork
What it takes to organise well
Leading: What you need to do in your teams
Leadership: What it is and why we need it
Leadership theories
Being a good leader
Leadership and management
Controlling: What you need to do in your teams
Controlling: what it is and why we’re doing it
Systems for controlling work
A method for controlling
Other approaches to control
Effective control
What you will learn in this course
What does it mean to be a manager? Your task
Management functions and roles
Authority, responsibility, accountability and delegation
Communication
Continuous quality improvement
Managing change
Decision making and problem solving
Coordination, efficiency, effectiveness and productivity
Factors affecting management
Personal skills of managers